Your Privacy Is Our Priority
Your personal information is stored with the highest level of security at fs77. We are committed to earning your trust through SSL encryption and strict data protection practices.
Introduction & Scope
fs77 ("we", "our", or "platform") provides a secure online gaming and casino service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, use, and protect your personal information.
By visiting the fs77 website, registering an account, or using any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
This Policy applies only to the fs77 website and its related services. We are not responsible for third-party websites or services.
What Types of Information Are Collected
We may collect the following types of information:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (when identity verification is required)
- Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Website access time and session duration
- Page visit history and click patterns
2.3 Transaction-Related Information
- Deposit and withdrawal amounts and dates
- Payment method details
- Gaming activity and betting history
- Bonus and promotion claim records
2.4 Communication-Related Information
- Live chat messages and email correspondence
- Customer support requests and complaint details
Purpose of Collecting Information
fs77 collects and processes your information for the following purposes:
3.1 Service Delivery and Operations
We use your information to create, manage, and verify your account; process financial transactions; provide gaming services; and personalise your preferences and experience.
3.2 Security and Fraud Prevention
We analyse information to prevent unauthorised access, fraud, and money laundering. Detecting suspicious activity and maintaining the integrity of the platform are our priorities.
3.3 Legal Compliance
We are required to retain certain information to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
3.4 Customer Support
We use your information to provide fast and effective responses to your inquiries, complaints, or issues. The fs77 support team is available 24/7 via live chat and email.
3.5 Service Improvement
Aggregate data is analysed to improve the user experience, develop new features, and resolve technical issues.
Information Sharing and Disclosure
fs77 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
Payment processors, identity verification providers, and technology service providers may receive the minimum information necessary to carry out their specific functions. These partners operate under strict confidentiality agreements.
4.2 Legal Requirements
Information may be provided to relevant authorities in response to court orders, government directives, or legal obligations.
4.3 Business Transfers
Information may be transferred in the event of a business merger or acquisition; however, the new owner will be required to ensure protections equivalent to those in this Policy.
4.4 With Your Consent
Information may be shared with another party after you have given your explicit consent.
Data Protection and Security Measures
fs77 adopts industry-standard technical and organisational measures to ensure the security of your information:
- SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Firewall Protection: Advanced firewalls and intrusion detection systems are in place.
- Access Controls: Only authorised personnel can access the information they need.
- Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
- Data Minimisation: We collect only the information that is necessary.
- Secure Data Centres: Your information is stored on secure, access-controlled servers.
However, it is not possible to guarantee that data transmission over the internet is completely secure. In the event of any security breach, we will take appropriate action and notify affected users in a timely manner.
Cookies and Tracking Technologies
The fs77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferences such as language and display settings.
- Analytical Cookies: Collect website usage statistics to help improve the service.
6.2 Cookie Management
Cookies can be controlled through your browser settings. However, disabling essential cookies may prevent some features of the website from working properly.
Data Retention Period
We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected or to meet legal obligations.
- While your account is active: all account and transaction information is retained.
- After account closure: information is kept for the period required by legal obligations.
- Transaction records: retained for the period required under financial regulations.
- Customer service records: kept for a period determined by the nature of the correspondence.
Once the retention period expires, information is securely deleted or anonymised.
Your Rights
As an fs77 user, you have the following rights over your own information:
8.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide a detailed report.
8.2 Right to Rectification
You have the right to request the correction of any inaccuracies in the information we hold about you.
8.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
8.5 Right to Data Portability
You have the right to receive the information we hold about you in a structured, readable format.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.
Protection of Children and Minors
fs77 is strictly not for anyone under 21 years of age. We do not knowingly collect any personal information from minors.
We verify age at the time of account registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the account.
If a parent or legal guardian believes their child is using our platform, please contact us immediately at [email protected].
International Data Transfers
In some cases, your information may be stored or processed outside Bangladesh. In such cases, we ensure that the transferred information is handled in accordance with the protection standards described in this Policy.
For transfers of information to third countries, we put in place appropriate contractual safeguards to ensure the security of your information.
Policy Changes
fs77 reserves the right to update this privacy policy at any time. For significant changes, we will:
- Publish the updated policy on this page.
- Notify you by email or live chat depending on the nature of the change.
- Keep a record of the date of the change.
Continuing to use the service after changes are made means you have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Language Support: Available in both Bengali and English
We take your complaints seriously and will take appropriate action after a thorough investigation. We are committed to resolving any concerns you have regarding your privacy.