❓ Frequently Asked Questions
fs77 — Everything you want to know,
all the answers here
From deposits to withdrawals, bonuses, VIP, and responsible gaming — the most frequently asked questions from Bangladeshi players, all on one page.
Before or while playing at fs77, many questions can come to mind — how do I deposit with bKash? How long do withdrawals take? What are the benefits of being VIP? On this page we have answered more than 20 questions across five categories — in plain English, in detail. If you can't find the answer here, contact our 24/7 live chat or reach us at [email protected].
💳 Deposits
🎴 Live Dealer
🛡️ Responsible Gaming
💸 Withdrawals
👑 VIP Program
Deposit Questions
Depositing at fs77 with bKash is straightforward. Log in to your account and go to the "Deposit" section. Select bKash, enter the amount — minimum ৳100. Send the bKash payment to the number shown on screen and confirm with your transaction ID. Your balance is usually updated within a few minutes.
First, check your bKash or other mobile banking app to confirm the payment was successful. Save the transaction reference number. If more than 15 minutes have passed, contact our 24/7 live chat with that reference number — our team will resolve the issue quickly.
fs77 currently supports all popular payment methods in Bangladesh — bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit amount is ৳100 for every method.
The minimum deposit at fs77 is ৳100 for every payment method. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. You can start playing with just one hundred taka — there is no high minimum requirement.
Yes, Nagad is one of the supported payment methods at fs77. You can deposit directly through the Nagad app or via USSD code. fs77 does not charge any additional processing fee; however, Nagad's own transaction limits or charges may apply, as set by Nagad's own policies.
Live Dealer Games
In roulette, a ball is spun on a rotating wheel and you bet on which pocket it will land in. You can place different types of bets — red or black, odd or even, a specific number, and more. In live dealer roulette, a real dealer is visible on camera. New players should start with small bets and use the free help option on the table.
fs77's live casino is fully mobile-friendly. You can play from the browser on any Android or iOS smartphone — no separate app download needed. For the best experience, a stable Wi-Fi or 4G connection is recommended, as live streaming uses a bit more bandwidth.
Yes, both Teen Patti and Andar Bahar are available in fs77's live casino. Teen Patti is a South Asian three-card game where the best hand wins. Andar Bahar is simpler — one card is drawn and you bet on whether the next matching card will fall on the 'Andar' (left) or 'Bahar' (right) side. Both games are very popular among Bangladeshi players.
In Baccarat you can bet on three outcomes — Player wins, Banker wins, or Tie (draw). The goal is to get a point total as close to 9 as possible. Tens and face cards are worth zero. The rules are simple enough for new players to pick up quickly, and in the live dealer version you can watch the entire process in real time.
In live dealer games, a real dealer broadcasts in high definition from a professional studio. Dealing cards, spinning the roulette wheel — everything happens in reality and you watch it on screen. It is not a computer-generated random number generator; it is a genuine studio environment. In some games you can even chat with the dealer through the chat feature.
Responsible Gaming
Yes, fs77 lets players set their own deposit limits. You can set an upper limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. This feature is one of the best ways to stay within your budget and enjoy playing responsibly.
There are some warning signs to watch for — such as spending more than your budget, playing more to recover losses, hiding your gambling from family or friends, or being unable to stop. If you notice these feelings, take a break and check our responsible gaming page for support information.
Cooling-off is a temporary break — you can pause your account for anywhere from 24 hours to a few weeks. Self-exclusion is longer-term — your account can be fully deactivated for a set period. To activate either option, contact our support team via live chat — they will take action quickly.
fs77 is for people aged 21 and above only. Age is verified at registration and ID may be requested at any time. Gambling by minors is strictly prohibited. If there are underage members in your household, keep your account secured on your device.
Withdrawal Questions
A withdrawal request first goes to fs77's finance team for a security verification process — this is completely normal. This verification usually completes in a short time and the funds arrive within 1 hour. If it seems to be taking unusually long, let us know via live chat.
Yes, fs77 offers withdrawals 24 hours a day, 7 days a week. Whether it's Friday night or Eid day — you don't have to wait for a specific time to withdraw. Submit a request at any time and your money will typically reach your mobile banking or bank account within 1 hour.
The minimum withdrawal amount at fs77 is ৳500. This means a withdrawal request will not be accepted unless your balance is at least five hundred taka. The withdrawal limit is the same across all methods — bKash, Nagad, Rocket, Upay, or bank transfer.
To withdraw bonus winnings, the wagering requirement must be met. For the welcome bonus, the condition is bonus amount × 15. Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing the bonus winnings. Once the wagering requirement is fulfilled, the winnings can be withdrawn through the normal withdrawal process.
VIP Program
Weekly cashback is one of the main benefits of the fs77 VIP program. VIP members also get priority support, faster withdrawal processing, special promotions and offers, and increasingly better benefits as they move to higher tiers. Being VIP means fs77 directly rewards your loyalty.
fs77 has three VIP tiers:
Bronze — up to 0.4% weekly cashback.
Silver — up to 0.8% weekly cashback.
Gold — up to 1.2% weekly cashback.
Moving to a higher tier increases the cashback rate and improves other benefits as well.
Bronze — up to 0.4% weekly cashback.
Silver — up to 0.8% weekly cashback.
Gold — up to 1.2% weekly cashback.
Moving to a higher tier increases the cashback rate and improves other benefits as well.
Moving up in VIP tiers depends on your playing activity and consistency. The more regularly you play and keep your account active, the sooner the opportunity to reach a higher tier comes. You will be notified directly when your tier is upgraded — no separate application is needed.
Weekly cashback is a system that returns a portion of your net losses for the week. The calculation is done at the end of the week and cashback is credited to your account at the rate set for your VIP tier. Up to 0.4% is possible at Bronze, 0.8% at Silver, and 1.2% at Gold. You can ask support for detailed timing on when cashback is credited.
Once you open an account at fs77 and start playing regularly, you are automatically included in the VIP program — no separate registration or form is needed. You start from the initial tier and the opportunity to move to a higher tier comes as your activity grows. The support team is always ready to help if you want to know more.
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